Blog News

23 Oct

Roundtable of Outsourcing Heavyweights Discuss Rwanda’s Prospects As A GBS Hub For CX & IT

Rwanda as a global business services destination? Maybe so! Loren Moss moderates a discussion by GBS / Outsourcing luminaries after a visit to Kigali.

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05 Oct

Alorica Tells Me Culture Is Key To The Success Of It’s Cali-Anchored Colombia Operations

I was glad to have a small part in Alorica's choice of Cali to launch their Colombian operations. I finally got to visit to see how things were going.

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05 Oct

Beatriz Viveros Says Respect & Location Strategy Key To Success Of TaskUs Cali, Colombia Contact Center

Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The...

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24 Jul

Mariano Castaños Explains The Strategy Behind Konecta’s Comdata Acquisition

Konecta's LatAm CEO Mariano Castaños discusses the BPO's Comdata acquisitions and growth strategy.

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23 Jul

Vidya Ravichandran Discusses Glowtouch’s Dual CX + IT Strategy & Their Bet On The Dominican Republic

Vidya shares with me details on Glowtouch's dual CX + IT outsourcing strategy, and the firm's bold plans for growth.

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12 Jun

Indotel’s Julissa Cruz Is Spearheading The Dominican Republic’s Telecommunications Leadership

Indotel's Julissa Cruz shares with Loren Moss how she is working to raise The Dominican Republic's Level of IT Competitiveness

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04 Dec

Interview: Ram Charan Explains To Me How A Future-Back Approach Leads To The Attacker’s Advantage

Ram shared his insights with me on several topics, from how Colombia can make the quantum leap from a resource based economy to a knowledge based economy, to digital...

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28 Nov

Deloitte’s Duleesha Kulasooriya Tells Me How The Orange Economy Can Be A Force For Social Inclusion.

Loren Moss talks with Duleesha Kulasooriya, executive director of Deloitte's Center For The Edge on how disruptive transformation can benefit developing economies...but the right strategy is the key to...

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25 Nov

Strategy Discussion – PayPal’s Sri Shivananda On Leadership & Shaping Corporate Culture

Happy Thanksgiving to those of you in the USA. I am sharing with you an intriguing discussion I had on leadership with PayPal CTO Sri Shivananda. I hope you...

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27 Aug

Frank Casale of Choiceworx Explains RPA’s “Broken Bot Syndrome” & What They are Doing About It

AI powered RPA bot-management firm Choiceworx has been making moves recently. Global technology firm tracker Tracxn has already designated Choiceworx as a Minicorn worth keeping an eye on! Analyst...

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02 Aug

It’s Official: My Latest Business Book On Nearshore Site Selection Is An Amazon Bestseller! THANK YOU

The Bahamas deserves close consideration for specialty & high value BPO and nearshore service delivery site selection, as well as consideration by remote worker professionals, digital nomads, and lifestyle entrepreneurs....

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28 Jul

Two New Books I’ve Edited Have Been Published: Intelligent Automation + Nearshore Site Selection

Though I had a mishap that set me back a few weeks, I want to share 2 of my latest works covering Intelligent Automation & Nearshore site selection!

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27 Jun

The Reason Foundation’s Daniel Raisbeck Tells Me What Peru’s Election Says About Economic Liberty In Latin America

What can observers take from events in Peru? And what takeaways are relevant for economic and civil liberty more broadly in the Americas? Daniel Raisbeck shares some prescient...

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27 Jun

Antioquia Colombia’s Secretary of Economic Development Talks Regional Growth & Foreign Investment With Me

Antioquia's new secretary of economic development has obviously done her homework, and has a lot to say on the goals she and the governor's administration has for the area....

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27 Jun

Tecnoglass CFO Santiago Giraldo Discusses The Company’s Successful Strategy & Plans For Growth

Not only was Tecnoglass able to overcome the COVID related challenges throughout the year, it kept its employees on payroll during a temporary government mandated shutdown, and took extra...

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27 Jun

Medellín City Councilman Daniel Carvalho Talks To Me About The EPM Crisis, Medellín Governance & Colombia Unrest

City council member Daniel Carvalho has said enough is enough, and that the mayor’s mismanagement is putting Colombia’s second largest enterprise and Medellín’s single largest municipal revenue source at...

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22 Apr

Deloitte’s Shay Eliaz Tells Me How The World Can Improve Food Security & Boost Agribusiness

There’s an increasing trend toward urbanization, and that means there’s even more pressure on the food system because habits change and you eat more as you move into the...

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05 Apr

Investor Communications For Latin American & Caribbean Enterprises

Unlike pure marketing or PR firms, for early-stage firms, we actually connect you to quantifiable investors. You can measure our results by the potential investors we are able to...

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26 Mar

Avasant’s Anupam Govil Provides Critical Insight & Guidance For Both BPOs and Their Clients In The Face Of The Coronavirus COVID-19 Pandemic

The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.

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18 Mar

Will The Rush To Telework Lead To The Irreversible Rise Of Branded Real Estate?

What is Branded Real Estate? I caught up with the country’s leading expert on the phenomenon and principal of the Luft research consultancy Luke Bujarski to discuss its impact,...

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12 Mar

Work From Home Programs Deserve A New Look In Light Of Coronavirus Pandemic

Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some...

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30 Dec

Branding Is Dead, At Least That’s What Ex Saatchi Chairman Kevin Roberts Tells Me In Our Recent Chat

I was fortunate enough to catch up with Kevin Roberts when he was in Colombia for the WOBI World Leadership Forum last month. Kevin is the former Chairman of...

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24 Dec

Merry Christmas, Thank You, & 5 Predictions for 2021

Stay safe. Wash your hands and wear your face mask in public for now. I appreciate my friends and colleagues, so let’s figure out how to do great things...

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02 Dec

Renovatio’s Francisco Sanclemente Explains To Me The Inner Workings Of Colombia’s 1st Private Renewable Energy Auction

Grupo Renovatio launched the first private renewable energy auction in Colombia, perhaps the first in Latin America. CEO Francisco Sanclemente tells me how these work and why they...

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04 Nov

Tecnoglass CFO Santiago Giraldo Talks With Me About The Company’s New $300 Million USD Credit Facility + Land Deal For New Factory

Tecnoglass (NASDAQ: TGLS), the Barranquilla based manufacturer of architectural glass and aluminum products just closed on a $300 million USD credit facility from a syndicate of banks. The new...

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30 Oct

Security Firm Check Point Confirms Russian Interference Threatens US Presidential Elections: Here Are Measures Voters Should Take

Five days away from the US elections, voters everywhere should understand what cyber security experts call “meme warfare”, and how it could influence the upcoming US election.

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27 Oct

IBM’s New Spinoff Strategy Is Destined For Conflict

So, IBM is no longer in the PC server business, and hasn’t competed with companies like Cisco in the network hardware space for at least a decade. They still...

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07 Oct

SoundPEATS Sonic Wireless Earbuds May Be The Best In-Ear Bluetooth Headphones Yet

Most of you know that I am already a fan of Soundpeats Bluetooth headsets, having had several pair of their wired and earbud models. My most recent pair are...

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05 Oct

Decentralize Power To Unite The Nation: Cato Institute’s Chris Edwards

Americans have grown less happy with the federal government even as the number of federal programs ostensibly created to serve them has increased. Federal intervention in education, health care,...

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03 Oct

How To Use IoT To Protect & Monitor Every Step Of Your Food Chain For Quality, Efficiency & Safety

Your food or beverage quality keeps your customers healthy and returning. One mistake, and not only do you lose customers, you may lose lives. Use technology such as IoT,...

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